Never again. Worst experience of our life. We have a baby our baby went ill during our trip and she went to the hospital for 3 days. After we call Tui to ask to extend our trip since we had this situation. They didn't help at all with anything. They said we had to buy our own new flight tickets, book a new hotel and also the rent car. Nothing we could extend normally since it was Tui reservation and not us directly. They cleaned their hands of helping. Again this was not a normal situation. We thought to book our trip now with an agency to get protection and help if something happened to our kid. It happened and not just we were left alone as it caused us losing more time to fix everything since everything was with Tui reservation. If you have kids never trust this agency. They just want to make profit even if that means playing with the health and wellbeing of your children. Apart for all the rest, you will always get the worst bedroom of the hotel you booked, we arrive late due to Tui hours and me pregnant with a baby had to carry stairs up everything since elevator was not working. And the "best" part was the fact that we were "blessed" with street view directly to a private house were one morning a gay couple was having sex with open curtains. Straight in front of our window we had to close everything. The flight with Tui is always horrible and prepare yourself well to carry your kid all the way to the luggage since they take any stroller to the luggage area of the plane doesn't matter for you to spend all money in special strollers like yoyo or maxi cozy made for planes... Will go down and they don't even return to you as normal at the door of the plane. It is return to you at the luggage lounge probably broken. Doesn't matter how many times you call them and they promised you they would call you back (they never call you back). They will tell you something to please you and say problem has to be solved by agencies, hotels or whatever there subcontract. Again, never book with them. What seems cheap will cost you a lot of time and money.
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