A little bit of context. In May this year I thought it would be smart to use the TUI travel agency to travel to Tenerife. We planned our trip and paid everything 2 months in advance.Fast forward to just 5 days before our chosen date of departure, which was August 20th. We got woken up by the news that there are raging wildfires in Tenerife. Naturally we contacted the customer service, thinking that we would be greeted by people, and not machines that keep repeating the same lies that it is safe to travel to Tenerife. If it weren't lies, then you'd get the silent treatment and you'd get to hear all about "understanding our situation" from the customer service while ultimately getting ripped off for my desire to stay alive. Thanks TUI!Now here's what I think about it. I don't care about your understanding. If you really understood, you wouldn't have STOLEN my money. You know why I say it's stolen money? Because none of you in the customer service told me that you would go to Tenerife at this point in time, but all of you kept repeating to me that authorities haven't contacted you about the situation. 10.000 hectares are already burned and our hotel is just 10 kilometers from the nearest fire, but we're supposed to believe you it is safe?!You also kept repeating to me that the airports in Tenerife work. Guess what, airports also work in Moscow, Kyiv, Afghanistan and rest of the world. That doesn't mean it is safe to go there, is it? Or maybe you have excursions in there too, after all it's just another location to rip people off for you, isn't it?My conclusion is that all TUI cares about is ripping us off for a small amount of money that they make every 2 minutes. While it's a small amount of money for them, someone might be left without vacation and money using their useless service.And the biggest tragedy is that nothing can ever get my money back. You have insurance? TUI Flex? It doesn't matter! You know why? Because TUI thinks that it is safe to go to Tenerife (or wherever there is a raging wildfire), no matter the circumstances. Literally the president of the Canary Islands said that this is the worst fire in 40 years, if not even ever, that occurred on the island. But TUI thinks it is safe, so who are we to oppose that.It is actually quite hard to write a negative review and put everything in perspective about TUI, because literally everything sucks with their service. For example you can't even write a report about this accident, as already mentioned - can't use any insurance or flex (they think it's safe!), can't even report that you're not using your reservation in the hotel. You have to wait until the whole booking/reservation passes?! The other option is to simply cancel the whole booking and let them win (because according to them - cancelling is the client's fault?!). Word of advise to everyone thinking about using TUI: feel free to do it if you want to see your money burn. I am left with no choice except to wait for a couple of weeks to see if they get to their senses and return my money back because of my desire to not die in a raging wildfire. If that doesn't happen I will contact a lawyer. It's time to end this pyramid scheme once and for all.THIEFS!
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