❌️ Thank you TUI for a very awful experience and empty promises ❌️🚩My (online) booking was canceled 5 times due to a "bug" in their system. Each time a "new" booking was made, afterall TUI couldn't find they payment made from the original booking. 🚩Once I have provided them with this info, an arrogant and ignorant representative (from TUI Hoogvliet) called me saying that I still have amount that has to be paid. She even had the audacity to finish off her sentence and hung up on me while I still wasn't done talking.✔️ I called the customer service immediately after this terrible experience to ask about any outstanding amount. The representative (Laura) was very patient, showed empathy, and understood my frustration and dissatisfaction. She assured me that my booking was fully paid and that it won't be canceled again. 🤌🏽✔️ The service on board was nice and the staff was very attentive as I was flying with my 8-months old baby.🚩Returning home after a 10 hour flight, the only thing you want to do is go home, right? But thanks to TUI this was not possible. They have "misplaced" my baby's stroller. After a whole back and forth they offered a stroller for me to use meanwhile they will figure where the *%$@ stroller was.✔️ After 3 days was my stroller delivered at my door. Thank you 👌🏽🚩I filled out a form online to describe my complaint about the service and awful experience. ✔️ I was called on the same day to discuss what hapenned and they have offered me a 50eu voucher 👌🏽. And told me I will receive an email with all information discussed.🚩 And you guessed it right. The email and voucher never arrived!TUI is competing with itself to keep dissatisfying its customers. If that is your goal, you are doing a pretty good job👌🏽❌️ Thank you TUI for a very awful experience and empty promises ❌️
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