I had so much trouble booking through their website. Error messages all the time. Then I had to cancel my booking and did this online before the deadline. It didn't register. Then I spent 1 hour calling their customer service from abroad, wasting good money on trying to get a hold of someone. After putting me on hold for about 10 or 15 minutes, the customer serivice agent agreed to cancel the booking free of charge and promised the money would be back in my account in 2 weeks. They didn't tell me I had to fill in my bank account information in order to get the refund. I had to call again 3 weeks later to finally get it sorted. Lots of confusion, frustration and time spent on managing bookings on tui.nl.Update: We have now come home from our "vacation". It certainly didn't feel much like one. It started with getting on the plane and asking when our hot meal would arrive. They said there had been an error on the website, where we had chosen our meals, and actually no meal would be served on the flight. They only serve meals on "long distance flights" (This flight was 8 hours including a stopover in another city). I was 7 months pregnant, we had two small children and no food prepared. We had to survive on ramen noodles that we could purchase, plus the pringles and candy we had brought with us. No compensation was offered.When we finally arrived late at night, we were hungry, tired and I felt unwell and dizzy. Still we waited 40 minutes for a shared bus to take us to our hotel, because two other passengers had not showed up. Seriously, send a cab for them. Don't make the whole bus wait. We finally got to our hotel, and it was very far from the 5 star experience advertised. Poor customer service, cold pools, bad food. There is supposed to be a TUI rep available for questions at the hotel during certain hours, but he was often AWOL. No one could give us a straight answer for why we needed covid tests for the return flight, only that we did.All in all a stressful experience from beginning to end. Not much of a vacation at all.
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