After having experienced a horrible flight, without any conform , because of the seat that is not suitable for an adult, even for me( 1.70cm 74kg). Specially on a 13h flight, and being served horrible food.I decided to upgrade to a contort seat. So the first thing I did on the next day, after arriving. Was to upgrade to a comfort seat.When I tried to open the mytui.nl page I was surprised that the access to the page was not available.I tried to do it on the tui app and also not possible to do it.I went to the Tui agent in the Ocean blue hotel ask for assistance and he also couldn't access it, or solve my problem. I was told to go to the Punta Cana airport to tui office.I took a taxi witch costed me 70 Dlrs.When I got to the airport it was not very easy to find Tui office, but finally I did on the the first floor. My big surprise when I was told they couldn't help me. And I needed to call Tui in Netherlands. Back to the taxi I told that to the driver and he very friendly started to google for the Tui office in PC, he found one and there we went a almost abandoned building. Nautilus building close to the airport where I was also told no help was possible. They only book tours.Back to the hotel, I called tui in Netherlands a call that lasted 18m 8s. I cant imagine how much is going to cost me. I finally got my seat changed. After they change my seat I told them the page is not accessible and I could not pay the extra.They told me to go to the airport and do it.Which is not possible because according to tui as to be done online.Today I receive an email saying if I don't pay the extra it will be cancelled.I asked a friend in Netherlands to pay it.On the way back it was worth it because the comfort is a bit better.Dinner was the same BS as the first flight kip and no options I hope it was a different animal.A last comment about the tui steward saying in the beginning of the flight. That from that moment all the announcements by speaker will be done in Dutch language, any question's ask a Stewart. And also the app is only in Dutch. If you don't want foreigner costumers don't take their money.Paulo Jesus
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