TUI not taking the responsibility of their mistakeIn our travel reservation from TUI, it was confirmed that we had the right to take hand luggage with dimensions of 55x35x25 with us. The flight was via Transavia, and at the airport, we were told that TUI had made a mistake and we did not have the right to carry hand luggage. As a result, we were forced to pay for our hand luggage at the airport. When we submitted our complaint to TUI, they simply did not take any responsibility for their mistake. Ridiculous!
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