have made a flight reservation for a vacation in Curacao for June, 2 days ago and even though my booking was made for for a direct flight from Amsterdam to Curacao, when i checked the reservation booking on the site, I could see I was moved to a flight with a layover in Bonaire.I took a look on the website and I could see that the direct flight still is available and not canceled or anything, so naturally right away i called the service call centar to understand why i was moved.After checking they told me that that they can move me to the direct flight but for a cost of additional 360euro. This is crazy as the two flights are the same price and I booked the direct flight already and got somehow moved for no reason.I am 100% sure I have booked the direct flight because we are flighting with a baby so 2 more hours of flight time is crazy for me to select when the prise is the same, as well as 2 more take offs and landings are difficult for babies to handled, so I am sure 100% i selected a direct flight.To me this looks like a scam and unfair at all, so I want to report it here to inform the public and ask ypu to take videos of what you click on when booking with TUI.I know what i selected, and there is no extra cost even now on the ticket (36h after booking), for a flight that is in almost 2 months from now, so from my perspective this is unfair practice, unethical, not even legal, and I want it treated as such.This is crazy as they have all the database and frontend logs to prove what I clicked so i hope we get to court and they get indicted and exposed for this type of a scam taking extra charges from customers. It is also interesting that they dont have a way how to report this as one can only repeat issues with travel only after the trip is completed. CRAZY!!!I am reporting this to the ACW also soon to encourage full investigation.
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