We have a complaint with TUI about a trip we never went on but which they are charging us for. We have been trying to lay a complaint through the website but we keep getting error messages despite all our inputted information being correct. When calling customer service, they suggested inputting our reservation number instead of our booking number which we did. But we get the same error message. The website does not allow you to lay a complaint any other way and through this delay, Tui has in the meantime sent our names to debt collectors.
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