In January, we have booked a superior room with sea view in a hotel+flight for July via TUI.nl. When we arrived we didn't get the room we paid for(hotel practising overbooking). After lots of conversations, we received another room with sea view but much smaller. So we were promised to get a voucher. We have been waiting up to now, writing several reminders and we still haven't received any voucher, only ridiculous excuses (eg.:vouchers are handwritten - it takes a long time to reach us by post; they have been too busy...) DON'T TRUST THEM ! (even if you have received a letter mentioning you owe to receive a voucher)...They fool you down!
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