Garbage.The app shows available TULU credit in the wallet and clearly displays it above the payment method, strongly implying that it will be used for the purchase. Despite this, the credit was ignored and the amount was charged directly to my bank account. Only after the transaction did the credit magically become zero.Whether the credit was technically expired is beside the point: **showing expired credit as available is misleading and unacceptable**. This is a clear lack of transparency and results in a very poor user experience.Customer support failed to properly read or address the issue and provided generic, dismissive responses.I will never use this service again and strongly advise others to stay away.
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TULU is a tech-enabled amenity designed to elevate the resident experience. Our self-service smart units offer on-demand access to premium rentals—like Dysons, e-scooters, and gaming consoles—alongside convenience shopping and printing. With no build-out required and full operational management included, TULU helps properties increase engagement, improve retention, and drive NOI.See more
