tumi.com

1.7
1.7 Based on 176 reviews

...

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ER41
Unbelievably bad customer service.

I was shocked when I was told, "the manager is unavailable as she is in the kitchen." I tried to contact them after placing my order but received no response. Eventually, I learned my order wasn't processed, and when I asked to cancel, I was told it had already shipped without any tracking confirmation. It's astonishing that a brand can have such poor customer service. I will not be purchasing again.

1
Date of experience: Oct 06, 2025

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