tumi.com

1.7
1.7 Based on 176 reviews

...

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Flynn Scott
Exceptional customer service experience

The customer service I received was outstanding. I rely on my suitcase daily, and after 8 years, it remained in great condition. Unfortunately, the handle broke during a flight. I was worried, but the customer service quickly offered a solution. I requested the part to fix it myself, and two days later, it arrived at no cost. Fantastic service for a suitcase that's 8 years old!

5
Date of experience: Sep 03, 2025

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