As someone who travels extensively for work, I depend on reliable luggage. I used to trust this brand, but my recent experience has been disappointing. I sought help at a flagship store for an issue under warranty, but was met with indifference. The staff recited warranty policies instead of offering solutions. I was directed to another store or asked to pay for shipping, which is unacceptable. This brand needs to improve its customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
