They advertise free returns and I actually took the trouble to check that with them before ordering. I purchased 2 bags and returned some others. They provide a UPS label and advise that UPS will collect it from you - BUT THIS IS NOT THE CASE. They insisted that they were correct so I spent a wasted combined 90 minutes on the telephone to UPS for them to advise that I had been wrongly advised. I had to pay to arrange the collection. Tumi's 'customer experience representative' in Germany demonstrated absolutely no interest in resolving the problem - so I am now thinking of returning the 2 bags I purchased as I can only imagine that their after sales service is just as bad. I WOULD AVOID TUMI AT ALL COSTS after this experience.
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