Either the chat agent didn't understand my request or just didn't care to service a long-standing, paying customer. I didn't get any offer to attempt a resolution for my concern/complaint and was brushed off (Oh Well?). I ultimately had to call directly and still had a difficult time getting the phone agent to understand my issue. I was told that it is being escalated to a higher level of support, but don't know that to be true/accurate. I'm still disatified am looking at other vendors for my services.
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