After receiving a bonus, a prompt appeared stating that my winnings needed manual verification, which has withheld my coins for three weeks. I've received no updates despite my messages. They claim the tech department is handling it and will email me when it's resolved, while suggesting I explore their new promotions in the meantime. Why would I want to spend more money when I can't even access my winnings? Three weeks is an excessive wait, and I should be compensated with complimentary coins for this delay. Overall, a disappointing experience so far.
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