Update 9/12 Trust Pilot reached out on behalf of Turmerry requesting additional details which I promptly provided. Evidently Turmerry reads and reacts to reviews on Trust Pilot but not emails sent directly to their customer service. I have still not received my refund, and no response to my email inquiries regarding my refund. My UNUSED pillow was returned and I have proof of receipt from UPS of its delivery to Turmerry. ORIGINAL REVIEW: The neck support pillow was limp and unsupportive straight out of the box. They approved return, sent me instructions and address to return AT MY EXPENSE. Pillow was delivered to them 2 weeks ago and no refund. They don't even respond to my email inquiries as to the status of refund.
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