I have used Turnitin as offered by my University for many years. Usually, I don't have an issue, but this last year not only was Turnitin not producing reports, but their service is SHOCKING!. I spent weeks trying to resolve the issue which was extremely stressful, considering I had a submission deadline for a thesis.AFTER I had submitted the thesis AND after having to use another similarity checker, did I receive an email from GRACE at Turnitin with an unacceptable, and clearly not investigated response, as well as informing me the reason I didn't receive my report was I was no longer enrolled, which I am? Turnitin support services are terrible and can not resolve issues. A very disappointed customer.
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