Booked a table for myself and my partner for the valentines dining experience. This was our first time at Turtle Bay and will be our last too. Arrived at 8:00pm for dinner seated by a two seater right next to the door so constantly kept feeling the cold breeze when the door opened. Then one of the staff finally came to take our order at 8:25pm. Considering we were stuck in the corner everytime we tried to get the attention of any member of staff they would constantly be trying to change directions.Nothing came to us at all. It got to 8:52pm and a member of staff came over and introduced her selves to us saying she will be our waitress for the evening and that she will like to take our order. We informed her that we placed an order already but it’s taking longer than anticipated. She didn’t come back. It came to 9:10 and we complained to her and said we haven’t even had our drinks yet. Still no drinks, nothing.I was able to speak to the man that took our order and I just told him we would like to just cancel our order and leave because at this point it’s 9:15pm, we have had nothing come to us, not even drinks. Considering it’s valentines, this really ruined our evening as we were left with no food. Then around 9:25/26pm the starters came out but we advised the lady that we already requested to speak to the manager as we would like to leave and have been left for over 1 hour 25 mins with nothing. She apologised but ultimately the experience was unacceptable and probably the worst experience we have ever faced what so ever. We have heard negative stories from others and seen reviews but thought that at least the service would be excellent for Valentine’s Day but clearly that was not the case.
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Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!
