turtlebay.co.uk

Worst experience ever

We booked a bottomless brunch for valnetines day. We expected ro be busy.But the lacknof organisation and flow was wild.We was seated on time after 15 mins are order was taken. We was told bar was busy and we woukd get likely 6 drinks in our time for the booking, ok.Half hour later no drink..my food was brought out. I had no cutlery . I ate my food and my husbands food was still not out By time I finished my food his came out still no drink.He finished his food still no drink. Nearly 1 hour in we was delivered our first drink.Adter we had eaten and food was hot. No water no nothing our mouths was on fire.We asked a server he said he wepukd check for us and never sis he wondered around we asked him again he said he would and he dis the same thing it was hilarious to watch him just not do it upon being asked twice One hour 45 mins later no secound drink we asked for hour bill. Half hour later bill arrivesPeople were walking out like us. The table next to us of 6 people had been there 2 hours and not even had a main meal ..and only 2 drinks.It was hurendous experience and we payed £50 for the pleasure of a hurendous experience.Being busy is one thing choosing to over book or not have responsible things in place to manage it at that height is discusting. I won't come in again because its clear profit far out ways the customers experience.There was no organisation, team working together was not there. Apart from one man who was amazing he had a strippy jumper on he wasn't our server but he was running around checking in and coukd see was picking up the slack off alot of the lazy staffAnd they were lazy because ive never seen servers during such a busy period wander around like its a Sunday when there were so many drinks that needed to be brought out that was just sat on the bar.Maybe if a team manger or a higher member of staff actually trained their servers to understand how to work a busy shift it woukd not have been like that.

Date of experience: Feb 14, 2026