I went to Turtle Bay in Ealing around 8:30 pm today. I waited five minutes at the door for a member of staff to take my order or offer me a table. However, no one was vigilant enough so in the end I had to go to the bar to order a takeaway. After ordering a curry mutton and rice I was told my order would take ten minutes which I acknowledged. During this time there were up to six members of staff behind the bar. Some were working the others standing around either talking to each other or just staring and looking around as opposed to approaching customers to see if they would like more drinks etc.I ended up waiting almost thirty minutes and I managed to find a manager to ask him about the delay. He asked me what I ordered and then went to investigate. After a couple of minutes he came back and informed me that a member of staff called Sia had given my order to a delivery driver. He was very apologetic and offered to give me a refund which he did as well as offer the same meal for free. This certainly made up for the error and poor service. However, it is clear that the quality of floor staff that they have needs improving and better staff training is a required in the future to prevent a similar scenario from reoccurring. This aside the managers are generally good and the food exceptional.
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Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!
