I would have given my feedback to turtle bay directly if there was anywhere on the site to do this, plus, no follow up survey so not been able to have my say and felt it important to point this out. Oct 11th booking. A table was booked for 2pm - 4pm for 6 people for £40.85 bottomless brunch.On arrival times had been changed and they do not do the 2hrs anymore, but it was honoured as it had been booked before the change.We were seated behind the bar area and a cocktail order taken.30 minutes later and nothing and a complaint was made and after 45 minuets we asked for a bottle of prosecco as it would be quicker.One of the ladies did not drink and just wanted a zero coke but alas even had to wait for that and when she got it, the coke wasn't fizzy, was told not the normal coke, but Jamaican coke!!!.After seeing our waitress go to another table 3 times with drinks while we were still waiting. We called her across and another order was taken.After around an hour another waiter brought the drinks (hurray). Alas it was the 2nd order and not the first. The lady who wanted just a diet coke let us all have a drink. It was totally flat and tasted awful (no fizz and to me tasted of syrup). She raised it with the manager, and he said it was Jamaican coke, so we asked what other diet no alcoholic drinks they had. No one got back so she spent all afternoon with no drink. She decided a game of dominos but a lot missing.They did extend our time for us which was a good job as we had not even eaten. At least the food was good.Just after eating a tray of glasses dropped behind one if my team and glass everywhere. Someone came round with brush and pan. As I turned round to look at all the broken glass she sucked her teeth and asked what my problem was. In reply I just said well there is a lot of glass under my chair and table and she just walked off. Another lady came whom I assumed was a manager to see what the problem was to which I shown her the glass under my chair and table and explained no apology was given. She apologised and started picking the glass up by hand which was very worrying.The moment she had walked away another load of glasses smashed behind my friend sat next to me. Straight away the manager came over, and someone came to sweep it up. She just said sorry and it happens all the time. I just replied looks like a health and safety issue.I was relieved we had to move to another seat as the next people had come for their booking. As we moved a tongue in cheek comment from behind the bar. We then managed to get a couple of cocktails and the waitress apologised.We did only have to pay new price £36.00 due to the lack of cocktails, service etc. My overall verdict very poorOver worked staff (They were all working flat out) more staff were needed for peak times.Health and Safety issuesBad attitudesStandard of drinks poor. (people on another table offering us a drink that they could not drink as it didn't taste good)The only excuse for all this was change of menu. We checked and looked like it was only the times and price that seemed to have changed. (Afraid a little too slow for us)
Claim your business profile now and gain access to all features and respond to customer reviews.
Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!
