Tutorcruncher has been really useful in a lot of ways - particularly in dealing with invoicing and the accounting side of things. I also find it useful for keeping all of the tutor and student information stored in one place. Lastly, the team has been very supportive and responded to my emails in good time. However, there are quite a few things which I don't like so much about Tutorcruncher. 1. You can't really call the support team when you have a problem - they work mostly via online chat and email. You can book a video call with someone in advance but it looks quite formal and it's not the same as just being able to call up a support line. There is, nevertheless, a phone number to call, but whenever I tried it was just an automated voice message saying I should raise a support ticket. 2. You can't schedule lessons in an intuitive way - it's not like Calendly where you can view someone's schedule/availability and select a time that suits both parties, which would be really useful. 3. Tutors and students can't communicate with each other on the platform! I was shocked when I found this out, because what is the point of connecting tutors and students when you a) don't provide suitable scheduling options for lessons and b) don't let them communicate with each other via the platform? Instead you have to provide them with each other's contact details and they end up organising lessons outside of Tutorcruncher.4. My client who is both a student and paying client was confused by the set up (and rightfully so) in which she had two separate profiles - one where she could act as 'student' and access her lessons, and another where she could act as 'client' and set up her payment details. It would be much easier if there were a separate option for this type of client to have their own type of profile where they can do everything they need to do on one page. 5. I personally found the whole platform rather unintuitive and convoluted. You have to read a handful of their 'help' articles to set up each process (payment taking method, video call options, 'jobs', accounting options), and even then a few things are still left unexplained so you end up needing to contact the support team anyway. All in all, I started my tutoring company very recently, and I decided to use Tutorcruncher from the get-go to reduce my workload. Maybe if I had tried going it alone, without using a tutor management software, I would have more appreciation for Tutorcruncher's processes and support, but in my opinion there is much to be improved upon.
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