Terrible experience with Two Lions 11 LTD Handy Men. Their negligence and incompetence led to a serious safety hazard: a mirror falling and striking my 18-month-old baby as he was walking past an inexcusable and dangerous failure. I spend my time between two countries, and when my cleaner initially flagged the dodgy installation while I was present, I said I would address it upon my return. Unfortunately, time passed, and I almost forgot about the issue until the mirror fell on my child. Thankfully, the mirror didn’t shatter as it deflected off his head and shoulder, which could have caused broken glass to surround him. This horrifying incident prompted me to investigate further and contact the company.The right hook of the mirror was never properly secured and cannot be secured due to poor installation yet it was still put up, as clearly shown in the video I shared with the company. Instead of taking responsibility for their unsafe work, they blamed everything but their installation, including my honest and trusted cleaner who has been with my family for over 15 years a ridiculous and insulting deflection. Their tone throughout the exchange was dismissive, condescending, and unprofessional.To make matters worse, they had the audacity to mention a previous incident where their technician damaged my brand-new skirting board while initially securing the mirror an issue they begrudgingly fixed only because they caused the damage in the first place. Calling this repair “complimentary” demonstrates their complete lack of accountability.Rather than prioritising safety or customer service, they demanded £90 to revisit and fix their own dangerous mistake. This company’s claims of a “10/10 reputation” are laughable and make me question to being utterly false? Their negligence endangered my child, and their disgraceful attitude afterward made it clear they value blame-shifting over customer care.Avoid Two Lions 11 LTD Handy Men at all costs. They are careless, untrustworthy, and unprofessional - CHOOSING THEM COULD COST YOU YOUR SAFETY!!!!
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We have built up an excellent reputation in our local area by offering the most comprehensive and expert Property Maintenance service in North West.
We offer a range of services:
- Pest control
- Handyman
- Gardening
- Waste removal
- Assembly services
- Bathroom and kitchen installation
- Painting and decoration
- Carpentry
