- showed up ten minutes late, no introductions then spent 15 mins assessing what needed to be moved. I’d already had a visit so not sure was this was necessary. Was told at this time they may not be able to move shed contents so would have to collect later.- Unlike the website, the van they showed up in was non liveried and absolutely battered.- after an hour of very slowly moving items I asked about the room in the van. Now, before the chaos ensued, I had previously had a visit and quote where I was told one van would take most of my stuff if I could put some items into my car, which I agreed to. I was concerned about this so approximately a week before I questioned this again. The email wasn’t responded to. I was called a few days prior to my move by someone called Chris, who said it would ‘ probably’ be ok, ‘did you have a quote?’ Yes, I said. It was left at that.Back to the hour in.. oh we can’t get it all in we’ll have to come back and get the rest…This was a mutual exchange. I was not in a position to spend all day moving as new tenant was due in within next two hours. They had no other vans so decided to put my things into storage and collect the rest.Chaos ensued. A shortened version was: - New tenant turned up and her removal company had to assist my removal company getting my sofa apart, etc, embarrassing, because they took so long.- They walked mud all over carpets in my old property where the new tenant then complained to me about it.- One of my removers stood around a lot chatting to me instead of moving things, being cynical and attempting to blame me for the issues.- Both removers were dead on their feet by the time they’d finished, both exhausted and I’m not surprised.Damaged goods: - solid wood tv unit slightly scuffed- shallow long scratch across front of fridge freezer- 2 items of broken crockery- cooker door on main oven fell off- clothes aider legs buckled- detergent drawer on washing machine damaged and will now not close properly - 55in tv not covered when being moved despite pouring with rain. Explicit instructions not to leave anything electrical in outside open, unsecured shed yet I found a pressure washer in there a couple of hours later.Another argument ensued after a remover told me I’d be charged extra for going over allotted time. Again, she stood there looking over my shoulder while I was trying to find evidence of quote without continuing to work despite still being within allotted time frame.Eventually the boss of the removal team asked if I'm not charged any extra would I be happy? I agreed, not happy just wanted to get in the house, both my daughter and myself were unwell that day, it was awful. Took from 0810 until 1800 to move a minimalist 2 bed house.To top it off they insisted on payment and loomed over me until I setup new internet and logged onto my bank. I was having difficulty due to being so stressed I ended up with migraine auras which causes flashes in my vision, I had to give my daughter all my bank details because I actually couldn’t see the screen at that time but it felt like they treated me as though I was attempting to get out of paying.What an absolute mess. Stupidly I went by the reviews! No follow up or anything after as they really don’t care.
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Two Man Removals is a trusted removals company based in Plymouth, proudly serving Devon, Cornwall, and the wider UK. We are a cooperative made up of four experienced, independent small businesses – all of whom worked with the original company for many years before joining forces to deliver a more personal and reliable removals service.
Together, we share a simple mission: to make moving homes stress-free and straightforward for our customers.
Our reputation as one of Plymouth’s top-rated removal companies is built on three key values: trust, reliability, and customer focus. As a team of long-standing professionals in the removals industry, we take pride in offering a high-quality, hands-on service you can depend on.
We know that moving house can be overwhelming – especially if you’re relocating from a large property or have valuable, sentimental items to move. That’s why we offer friendly, expert guidance throughout the entire process – from your first enquiry through to moving day.
Our fully trained removals teams come equipped with premium packing materials and the right tools for the job, ensuring your belongings are safely packed, transported, and stored. Whether you’re moving locally in Plymouth or to another part of the UK, we’re here to help.
If you’re looking for a professional, affordable removals company run by people who truly care, get in touch with Two Man Removals today for a free quote.See more
