The customer support is the worst that I've ever experienced! They use WhatsApp to solve issues. They just stopped responding to my messages. I sent an email and they responded with "Two Trees Support +86 177 2282 6689 is currently unavailable due to an account upgrade." Really? It's been 3 weeks and they have never responded. How long does an account upgrade take?I got another WhatsApp number for them and was chatting with someone and he just disappeared and left me hanging for over an hour. I asked 3 times "What is your working hours?". They never replied. Also, if you ask more than 1 question at a time, it apparently confuses them and they just pick the simplest question to answer and ignore all the others. This is a real problem because the time difference is 13 hours, so I have to give them a list of questions and the next day, only 1 question will be answered. It take a LONG time to get a problem solved. I finally just gave up.Their documentation is extremely bad! Whom ever is converting their Chinese to English needs to be FIRED! The words they chose does not make any sense.The customer service is extremely poor!!!!!
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