I bought the 20watt pro and have no so many issues. THey tell me to report it and i have. It took me 3 months to get a reply. and then they dont want to help. i tried to buy a wire and they took my money and then said they would ship it whenever the part was made. I have gone through this 4 times with them. they are a rip off of junk machines. only good thing is the machine is easy to use. but i would and will bought other machine.
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