I ordered a TTS-20 Pro 20W Laser Engraver Machine (€600) and a display for the engraver ($39) on September 1 from the site twotrees3dofficial dot com.After two weeks not recieved anything, I contacted TwoTrees through their 2 official emails.One email was not able to be delivered (fake email?) and the other - now 4 weeeks later - NO answer.I then tried to chat through their web site bot and the ONLY answer I got was, again and again, "try once more to go to the post office"We are talking about 2 different parcels "lost" - one from Germany and one from China.I have many, many times told TwoTrees that they are the only one that can make a claim to the shipping company and have them track the 2 parcels.Nothing has happened for 5 weeks now and I have asked for a full refund - NO answer.I then told them I would make a complain to my bank (fortunately bought with my MasterCard) - NO answer for weeks.I have now asked my bank to have the money refunded.DO NOT ENGAGE WITH THIS COMPANY - EITHER THEY ARE FAKE, STEALING YOUR MONEY OR JUST DO NOT C ARE ABOUT YOU - ONLY YOUR MONEYAccording to the tracking both parcels has been returned to the company
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