I bought 4 new Pirelli tyres in June, 2025 - first time via Tyroola. Fast forward to November, 2025 we managed to clip a gutter and damage the sidewalls on 2 of the relatively new tyres. It turns out we had paid for tyre protect. Tyroola presented 2 options:1. To pay us out, taking into account 16% wear and tear on the tyres, we'd receive 84% of the cost originally paid for the tyres;2. To send new tyres (same production year as originally purchased tyres). We chose the first option. Mary (support lady) was great to deal with, informative and attentive. She processed our case without delay. Despite the quick turnaround, due to the online nature of the business and the shipping involved, this process can take a few days and if you urgently need your car on road, a conclusion and new tyres are unlikely to happen on the same day or overnight. Overall a great and positive experience.
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