Very disappointing experience. I ordered a tyre with fitment and alignment through Tyroola’s partner Watts Western Rubber. Straight after leaving, my BMW X4 gave a low tyre pressure warning "stop immediately" on the freeway. I later found out they had inflated all four tyres the same, even though the car has different sizes front and rear.After returning from overseas, the car was vibrating under braking and pulling left. I had it checked at Bob Jane Midland, who confirmed the wheel alignment was “out heaps” and the tyre Watts fitted was missing a weight due to poor workmanship. They clearly stated this issue couldn’t have developed in such a short time. I paid $179 to have everything re-done.I sent the report and invoice to Tyroola. Mary initially told me they would reimburse me if the report showed poor workmanship, but after weeks of back-and-forth she completely brushed me off and blamed “road hazards, inflation, or driving habits.” Instead of taking accountability, they offered me a discount on future tyres.I wasted half a day, paid extra out of pocket, and was left driving an unsafe car because of their partner’s unprofessional work. Tyroola refused to stand by their word.Unfortunately, after this experience, I don’t feel confident ordering from them again.
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