Our stay with Tŷ SA was a huge disappointment. The property didn’t match the listing — no proper Wi-Fi (just a weak hotspot), unusable TV, mould in bathrooms, dirty furniture, and unsafe features like algae-covered steps. Photos were misleading, and basic amenities like a working hairdryer for 8 guests were missing.Worst of all, the host was dismissive and unprofessional. Despite sharing photos and videos on day one, our concerns were ignored and replaced with false accusations. We were even told to leave mid-stay — with four young children — without any refund.We’ve filed a complaint with Booking.com and submitted evidence. Tŷ SA should not be allowed to market these homes as “luxury.” Until they fix their standards and attitude, avoid them at all costs.
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Tŷ SA provides serviced accommodation management services to landlords and property investors across Wales and England.
We act as a managing agent on behalf of individual property owners and do not sell accommodation directly to guests.
Guests book stays via third-party platforms or directly with the property owner.
This Trustpilot profile is intended for landlords and investors reviewing our property management services.See more
