UAE Exchange / UAE Central Bank,What has been going on since February, is not right. Far from it actually.Blocking all remittances and refunds without any notifications whatsoever, is simply unimaginable. I have tried contacting UAE Exchange, but no proper result. I've tried calling UAE Central Bank but without answer, so I filed a complaint online. It's been accepted but no further action. I've contacted my own bank Emirates NBD and they have been cooperative and are 'looking into the matter' for two weeks now. I have no idea when I will have my money refunded or whether I will get it at all. What I also do not understand is how it is possible that we as hard-working people are the victims of other people's mismanagement and apparent fraud? I just want to have a proper response indicating what the current situation is, as I understand from other reviews, people are slowly getting their money back but is this even actually true? I will probably get the standard copy-paste answer but it's better than staying quiet. Reference no. for my transaction: 9546705820391705Date of transfer: 27-02-2020Days since transfer: 79 daysRegards,Timo H.
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UAE Exchange was founded in 1980. The 35-year plus young financial institution has today, grown into one of the leading global remittances, Foreign Exchange and payment solutions brands in the world. Headquartered in Abu Dhabi, UAE, the brand has spread its footprint across 31 countries in 5 continents with close to 800 branches.
The service portfolio of the brand includes Money Transfer, foreign exchange and payments. This trusted neighbourhood brand offers a wide range of services under one roof, thus emerging into a true financial supermarket. Some of its proprietary services include Money2anywhere.com, the secure online money transfer portal; Smart Pay, the leading payroll solution; FLASHremit, the facility for real time account credit; gocash, the region’s first six-currency prepaid travel card; and XPay, the facility for bill payment using mobile phones.
What makes the brand different is its customer-centric approach. Driven by People, Product and Process; the brand believes in ‘Going that extra mile’ for its customers by providing them with prompt and customised services as per their financial needs. Over 9000 professionals, representing more than 40 nationalities, strive to achieve excellence and bring delight to more than 15 million customers worldwide. Strong correspondent banking relationship with over 140 global banks and smart technology add to its might, making it the widest globally networked remittance brand.See more
