My savings and salary were kept in their SmartPay card...my last inquiry before the problem happened in their company was last February and next month they just shutdown...and lockdown started..didn't able to get it...only last April 29 I inquired in an ATM machine as UAE exchange staff told I can withdraw thru that...but get shocked as i lost some amount...and inquiring it to them as I didn't even purchases anything using that card...Hope this issue will be resolve even you said in your email that if my card was used freudently you cannot resolve anything...I entrust my money to your company so you should be responsible for it. And you cannot just say nothing can be resolve..this is my hard earned money. Hope you can give me a better answer and action for this problem.
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UAE Exchange was founded in 1980. The 35-year plus young financial institution has today, grown into one of the leading global remittances, Foreign Exchange and payment solutions brands in the world. Headquartered in Abu Dhabi, UAE, the brand has spread its footprint across 31 countries in 5 continents with close to 800 branches.
The service portfolio of the brand includes Money Transfer, foreign exchange and payments. This trusted neighbourhood brand offers a wide range of services under one roof, thus emerging into a true financial supermarket. Some of its proprietary services include Money2anywhere.com, the secure online money transfer portal; Smart Pay, the leading payroll solution; FLASHremit, the facility for real time account credit; gocash, the region’s first six-currency prepaid travel card; and XPay, the facility for bill payment using mobile phones.
What makes the brand different is its customer-centric approach. Driven by People, Product and Process; the brand believes in ‘Going that extra mile’ for its customers by providing them with prompt and customised services as per their financial needs. Over 9000 professionals, representing more than 40 nationalities, strive to achieve excellence and bring delight to more than 15 million customers worldwide. Strong correspondent banking relationship with over 140 global banks and smart technology add to its might, making it the widest globally networked remittance brand.See more
