I had a very frustrating and unprofessional experience at UBL Shehbaz Commercial Branch during Ramadan.I visited the branch to deposit my child’s school fee through a challan. The security guard allowed me to enter the branch without informing me that the counter closing time was near. After withdrawing cash from the ATM inside the branch, I went straight to the counter which, as usual, was almost empty.Instead of assisting me, the first question the counter staff asked was “How did you enter the branch?” which clearly shows a complete lack of coordination between their own security staff and employees.During the verification process, I provided my original CNIC as required. However, the staff insisted that I must bring a photocopy as well. When I politely requested them to make a copy and even offered to pay for it, they refused and pointed towards a small A4 notice placed somewhere in a corner of the branch stating that customers must bring their own photocopies.Without showing any willingness to help, the staff simply returned my voucher along with the cash and abruptly closed the counter, telling me to come again the next day because the time had ended.What made this even worse is that before visiting the counter I tried calling the branch helpline, but no one bothered to respond.This incident reflects extremely poor customer service, lack of professionalism, and zero respect for customers’ time. If the security guard had properly informed me or if the staff had shown even basic cooperation, this situation could have easily been avoided.Very disappointing experience.
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