I had a terrible experience with UBL after their amalgamation with Silk Bank. I was using my Ready line account with Silk Bank since last 10 plus years without any issue. Now after merger of both banks, first thing happened without any guidance or notification was how to login to my account, after so many calls, I finally got the way to login, for which I had to visit the branch twice. First for re-activating my account which was working fine since last 10 years, and then to register the device (why not telling people to do it simultaneously). I was regularly paying back without any delay, but today all of a sudden, when I was in sheer need of cash, I found with great dismay that my balance is not sufficient. From Helpline, it was revealed that my account has been expired, which was shocking, as I never heard of expired accounts, and it was without any prior notification. How come they can do it to their clients. HBL is the best bank ever I found on the earth and can be compared with any International bank. I hope this first impression will not be the last impression as the time passes away.
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