Terrible customer service! I placed an order before Thanksgiving and two weeks passed without an update. I reached out requesting a status update and they tell me that they sent an email requesting another call to remeasure our windows. I told them I haven’t received any communications and he said there was a system glitch and the email was never sent. He proceeds to schedule the call and I ask him if I had not contacted him, what would have happened and he doesn’t know what to say. I ask if I can receive a discount for the delay and inconvenience and he says there’s nothing they can do. Super frustrating so I email customer service explaining my situation and the same guy responds saying there is nothing they can do! Is there only one guy working in your customer service department??? I requested a full refund as it was obvious they don’t care about their customers. This is a big investment and such a waste of my time and money. At least the refund was processed with no issues. Thanks for wasting my time and efforts.
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