DO NOT do business with this company! After several days of receiving no information about when my part would ship, I made several attempts to contact the company. I got no response from my email or voice mail. After that, I received a message that label had been created, but the package had not reached a shipping facility. At this time, more than a week had gone by, and we needed the part. We ordered the part from another company, and I sent 2 e-mails asking that the ordered be cancelled. I contacted my back, and they considered this fraud and issued a temporary credit. Several days later, I had not received any correspondence from the company, and my tracking reference still indicated that the product was not at the shipping facility. Almost 3 weeks after ordering, the other part had arrived, the vehicle was fixed and the ucarpart finally arrived. I emailed and asked for a refund. The company responded that I should try to resale the part as they charged a 30% restocking fee. After retelling my experience to the company, they agreed on a refund. I shipped the product back at my expense (and it was expensive). The company produced records to my back indicated that the part had been delivered. My bank withdrew the temporary credit and ucarpart refused to refund my purchase price after receiving the returned part. So I lost the price of the part and the cost of shipping. DO NOT do business with this Hong Kong based business!!
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