ucertify.com

Overcharges, no customer support…

*update at 4:21am: 6 hrs after I posted this review, they call me back at 3:50am. They said to call them back or email, call their phone number and it’s again just a voicemail. Their customer service phone number is not a direct line, it’s only a voicemail/message machine.She also suggested I contact via email which they still have yet to reply. False company. Says they are in California but it’s a fake number. This IS a scam.******I use ucertify for their class licenses /course material/labs due to my university using their platform.I constantly get overcharged and they don’t contact back.I can never talk to them on the phone. Emailing: it takes days or weeks to get email responses returned, sometimes you don’t get one.I think they are a scam.They charge you for licenses and then double or triple charge your bank. You get one receipt for the right amount.You have to monitor your bank statements for a few weeks after making ANY purchase.I had a 80$ license (thru my university) that did the charge appropriately, and one week later I see a $693.00 charge additionally.I’m still waiting for that refund which took them one week to respond (“we will refund you”) and it’s been two weeks since then with no refund.Prior spring, I had another class charge of $76, normal, and then a few days later my bank was also charge almost $400 additionally.I complained to the university who contacted ucertify and got it refunded in 3 business days.I had no problems of over charges with Ascend, which some of my Uni classes use instead of ucertify.Be warned with Ucertify.No customer service.Overcharging issues with no receipt to see them, except you watching your bank account for a few weeks.Limited late email responses.

Date of experience: Jan 08, 2023