I hired a van for a few hours and after returning I received an email with a photograph of a chip on a windscreen and a charge for damage. I requested a before photo showing the undamaged windscreen and after numerous messages had no reply. The pre hire images are sufficiently low res that nothing can be made out. The sum involved is not large (about 50% of the day rental amount) but I suspect that this might help boost revenue on rentals where the hirer hasn't subscribed to the comprehensive damage insurance.
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