udrivecars.com

3.3
3.3 Based on 39 reviews

...

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Caramael1746
Great Cars - But Rubbish Videos & Customer Relations

I booked to drive two cars, an Aston Martin Vantage & DB9 via ‘U-Drive cars’ but on arrival at the venue the queues were very long and not very well organised. The track also appeared to be booked for another company ‘Car Chase Heroes’ however they both appear to be part of ‘Blendini Motorsport’. The drive itself was short but a relatively a good experience and the instructors in the cars with you were friendly making you feel very at ease with the cars. My only disappointment with them was they were automatics not manual and also felt there were too many cars on the track preventing you from getting the most out of your car but this didn’t really reduce the experience too much.My biggest disappointment though was with the so-called photo/video packages they offer, they are ridiculously expensive and not that great. They charge £25 for photos and if you want a video with it for 1 to 3 cars its £50. At the end of your session, you get to view the photo’s/video’s and although the photos were sort of ok, they were basically all the same where the camera was on burst mode taking multiple pictures on the same spot so there was little variation but I did decide to purchase these.Regarding the videos the one for the DB9 failed to record but the remaining one for the Vantage was shown to me but due to long queues and time constraints I was only shown snippets of the laps so it appeared to me to be ok so made the purchase. It was only when I got home and played it in its entirety, I realised that this was also corrupt and was not one complete video. It seemed to have stopped recording after two laps so was in two parts, the first of two laps and the second video being the final lap but with part of it completely missing?I have since contacted ‘Car Chase Heroes’ (the contact for the videos) several times but despite my valid complaint they have decided to totally ignore my issue in that the video is faulty just saying that I viewed it at the time and media is sold as seen so I had accepted it so they will not make any refund, however, it was not seen in its entirety so I couldn’t possible have known about the fault, if I had I would not have purchased it.My warning to anyone considering a photo/video package is DON’T, its not that great, its too expensive for what it is, not very professional and if like me you have an issue the company will not listen to you.Read the other reviews re: videos as I am not alone in this opinion.

3
Date of experience: Sep 23, 2022

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