On womans day 8 march the staff said we could get a refund for "her" ticket. They made us go to the ticket office, giving us an email to ask for the refund. This made us waste additional 20 minutes, which is a big deal as they are very strict with timing, and we had a timed slot for vasari corridor.Surely enough, the following day after asking refund via email, the support service monkey is being difficult on purpose and refuses to grant the promised refund, even is was their own staff who insisted they will.Truly appalling. Highly disorganized place in general.
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