I have used Ufile for YEARS. I really liked the simplicity of the software - for the most part it is intuitive. HOWEVER, there was a glitch in their software for my 2024 tax year. I contacted them via email and then phone - they suggested I upgrade to premium for faster support, and then they never helped me. In the chat, they disconnected me three times when I said that the glitch still exists. When I called, they were friendly at first, but when they couldn't figure out the problem, they just hung up on me. When I submitted my 2024 tax, it didn't reflect the FHSA info that I had put in - even though it was line for line the same as how we inputted my partners information. I submitted a ticket to Ufile and several emails to the helpdesk asking for a refund over the past weeks which I feel is fair since the software didn't work and I never got to utilize the premium, but no response. I would say that if you ever have an issue with the program, then UFILE is not the company for you.I now have to resubmit my taxes through mycra which is just a hassle.
Claim your business profile now and gain access to all features and respond to customer reviews.
Prepare Canadian federal and Quebec tax returns online and file them electronically to the CCRA and to the MRQ via Netfile.