I missed my tax filing deadline thanks to UFile! I could not log into my account despite trying for hours and hours. I have been their customer for many years, but I cannot rely on them anymore. Their customer service works Mon-Fri 9 to 5 pm even during tax season - they did not bother having extended hours of customer service for the tax filing season. If it was a free service that is one thing, but we pay for it. I wrote to them asking for a refund of my payment to Ufile. If they don't, I will file chargeback with my credit card company that Ufile did not deliver what I paid for. I recommend that everyone do the same as this can teach them a lesson.
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