I bought Ufile tax software digitally at Best Buy in March 2023. Defective USB files and poor-quality products lead to many errors. It's not an excellent buy anymore. It's not the best because of the service. I'VE BEEN USING TURBO TAX FOR OVER 20 YEARS, AND THIS IS MY FIRST TIME UFILE TAX SOFTWARE FILING, AND I'M HAVING A LOT OF PROBLEMS. I SENT THEM MANY EMAILS AND MADE SIX PHONE CALLS WITH REPLIES. FILE 2023. I was told my refund check was in the mail from the USA UFile Account Department. Fraudulent and Fake customers from this scammerA terrible deal—$24.99—was wasted. I won't return to UFILE or recommend it in the future.Very disappointed with the Ufile. I think they are doing this to take advantage of people who don't know how to fill out their taxes. They are hoping to take their money and give them a service that doesn't even work properly. It's unacceptable and should be addressed. Very poor tax software, no functionality, and very poor supportWe're connected with someone who was unable to communicate with me and did not appear to understand what I was asking. This was despite the simple question. I tried asking the question multiple ways and kept getting the answer that I had "already been given the answer." I asked to be transferred to someone who spoke English. After several attempts, I finally transferred to customer service with the rude little English-speaking male. There were no English speakers, and the guy was very rude. Best Buy has a NO return policy that covers defective and online digital tax software, even items that have failed due to a programming error. I will never use them again. I feel scammed.It's not worth buying Ufile tax software from Best Buy. Best Buy no longer values its customers. Amazon will be my new place to buy electronics.
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