I have been a loyal user of Ufile Online for 10 years. I have used it to file both mine and my mother's taxes. I've had minor problems in recent years but kept using it because of all the history saved. This year has been by far the worst experience. I literally cannot file my taxes because the info I'm entering into the form will not save. None of the info from prior years carried over to my new form (the only reason why I keep using ufile). When contacting customer service, this is the response I got (below) which barely makes any sense. There is also no indication of when the issues will be resolved. No indication of what issues are being experienced. I should be able to have the same experience, whether I file on March 1st or on the tax deadline. Their system should obviously support increased web traffic closer to the deadline. Heading over to Turbo Tax.Hello,Thank you for contacting UFile T1 Support.We are experiencing extremely high server right now, certain areas, and some users may be effected in certain areas. Thank you for your patience and understanding.Regards,GeorgeOn behalf of the UFile Team
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