Customer service is non existent. I waited one hour on the phone despite the system saying 39 min wait time. When a Chinese agent answered, i could not understand her, she was very rude and seemed overwhelmed... She asked me to open a ticket but i said that I already did and they had never replied. She seemed incompetent to answer my questions and had to put me on hold She could not even write down my email correctly after repeating 4 times ... The system is full of glitches and despite reporting them year after year they don't not fix them. I use online Ufile and their server is so slow during peak hours, you can barely navigate in the system. I do not recommend Ufile.
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