I have been using ufile for many years now. I have had the usual challenge in the past when dealing with their service department but at least eventually I got the problem fixed. Their support people do not actually use their brains to do anything more than look up some key words in their manual and copy / paste a response back to you. I personally believe they don't speak English and are only trained to pick up key words. No matter how many times and ways i tell them the same thing, they don't get it right. I originally contacted them because it was not splitting my pension. After much back and forth and problems giving them access to my file, I finally realized I had not entered the one tax receipt for the pension that could be split. Anyone who actually knew what they were talking about would have caught that right away. Instead of being able to answer you in their own words, you have to filter through all the information they have pasted in your email. Initially I was in the chat and it was the same thing. Then I realized that my line amounts from 2023 were not carried forward. I received all the instructions to save 2023 as a PDF, (I always do this anyway), delete 2024 and re-enter it. That didn't work. I tried calling. The person that answered could not understand English at all. She said she would send me an email (after doing nothing) but she never did.I tried sending emails and explaining I had been given their solution and it didn't work. Every time they completely ignored what I said and pasted in the same old "information". I have never been so frustrated!
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