Horrible platform from start to finish. Not user friendly or intuitive to use at all. Spent an hour filling everything in on this "free" software only to be told I had to pay at the end because my file became "complex" when I entered in medical expenses. Then the next day when I went back in to review my file, it was gone. All of my tax information was still there, but the actual return was gone and nothing would come up when I tried to open it. Also, the software is not adapted for your phone at all, so it has to be done on a computer. Overall terrible experience. I have already deleted my account and willl be using a better option next year!
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