Ordered a pair of Ugg boots about 1 week ago. I received a confirmation email of order which they said I could track through Shop app. I have done this and all it says is on it's way by express shipping. I was told in email I would get confirmation of tracking details once dispatched but this has never happened. I have contacted them via website and by email 6 times but no reply has been received. On a Scam adviser site, it states that they are using an internal review system which would explain the positive reviews on Trustpilot. I am now beginning to believe the negative reviews. I have now escalated my concerns to PayPal as I doubt I'll ever receive the Ugg boots given no response to my queries.1st December update: since posting this review today, I miraculously got a shipping update with tracking details. Will also see if these are actually genuine Ugg boots. From a communication perspective, this company does not get back to you despite them suggesting you contact them if need to get in touch.
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