I am extremely disappointed with the unprofessional service provided by DTDC. The parcel was sent through priority courier, for which the sender paid more than double the regular charges because the contents were expensive and important.However, instead of delivering the parcel to the given address, the receiver was informed that they “cannot deliver in that area” and was told to come and collect it personally, otherwise it would be sent back. This is completely unacceptable. If delivery in a particular area is not possible, that should be clearly communicated at the time of booking—not after charging premium rates.On top of that, there was no proper update provided to the sender regarding the status of the parcel. For something valuable and sent via priority service, the lack of communication and tracking transparency is highly irresponsible.Charging extra for priority service and then failing to deliver as promised reflects very poor customer service standards. I would not recommend DTDC if you are sending anything urgent or valuable. This company should be banned or closed .
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